N-Tech OS Contractor

Location: Los Angeles, CA


Our client has an opportunity available for an IT Technician to assist with on-site desktop support. This technician will work closely with company’s Tech Operations and Support Specialists to provide world-class support to the Netflix workforce. Responsibilities include provisioning computers, deploying hardware, workstation and desk setups, supply/inventory support, assisting with conference room technology, and other operational support for end-user issues and requests.

Hours of support: Monday - Friday 9:30am - 630pm

Skill Requirement:

● Excellent Communication, interpersonal, and presentation skills

● Experience troubleshooting productivity software including Google Workspace applications such as Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet, as well as Microsoft Office and Adobe Creative Cloud desktop application suites

● Experience troubleshooting conference room technology including Google Meet, Chromebox for Meetings, and Crestron devices

● Experience hardware support for Windows/Apple/Chrome/Linux

● IT or desktop support with a focus on the customer-facing experience

● Preferred executive support experience

● Fundamentals in networking protocols and troubleshooting

● Experience supporting mobile devices including Android and iOS devices

● Experience supporting copiers and consumer printers

● Working knowledge with a ticketing systems environment

● Knowledge of best practices around data security

● Working knowledge with software, asset, and endpoint management tools (i.e. Jamf, Chef, Munki, Bitfit)

● Working knowledge of audio/visual events technologies and support

 Roles and Responsibilities:

Below is a list of responsibilities that the contractor position will require during the length of their contract.

● Primary role is to assist on site with Company’sTech Operations and Support team with operational and secondary support requests

● Retrieval and disposal of hardware equipment through existing e-cycle program

● Termination technology recovery procedures

● Perform room to room technical sweeps and basic troubleshooting of conference room and general audio-visual equipment around campus

● System preparation of computers ranging from macOS, Windows 10, ChromeOS and Ubuntu systems, as well as mobile devices on iOS and Android.

● Deployment of corresponding computer hardware, including on-site as well as preparation for shipment to remote locations

● Partner with the N-Tech IT team to improve overall user experience by helping to implement new/updated workflows

● Remote support through N-Tech channels

● Application Access

● Telecom support and deployment

● Support for onboarding and new hire processes

● Onsite AV events support

● Basic training in Google Apps

● Swing space support

● Mobile device support

● Printer Support

● Other technical duties as assigned

● Large format and/or media display support

● Other technical duties as assigned

For this job email to: nithyavathy.sundaresh@First-PS.com

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