Administrative Client Services

First Professional Services

First Professional Services (Formerly Headway) is screening applicants on behalf of Ferguson Enterprises for a career Administrative Client Services position.

Hours will be: Monday – Thursday 9:00 am – 6:00 p.m. and Fridays 8:00 am – 5:00 p.m.  NO WEEKENDS!

Salary $14.00 per hour


  • Answer customer questions about products, prices and availability primarily through email
  • Research any customer or distributor issues and follow-up with customer
  • Notate every interaction with customers in database.
  • Make a commitment to return all emails and phone calls within 24 hours
  • Provide excellent customer service to customers via the phone and email


  • Bachelor’s degree or Associates degree preferred but not required
  • One year prior administrative experience preferred
  • Minimum typing speed of 40 wpm required
  • Must be comfortable maneuvering in multiple computer screens and have intermediate knowledge of Microsoft Word and Excel.
  • Must excel in offering superior customer service

First Professional Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, First Professional Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.

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