Client Services / Administrative Assistant

First Professional Services

First Professional Services (Formerly Headway) is screening applicants on behalf of Ferguson Enterprises for several Customer Support  / Administrative positions that will assist their team with managing delivery dates of orders and reporting.

Hours will be: 11:00 am – 8:00 p.m. Monday– Friday or 10 am – 7 pm


Location: Work Remote from home for the first few months and then positions will be returning to the office in Newport News, VA

Salary $13.50 – $14.50 per hour and will depend upon experience.

• Accurately manage reports and data regarding estimated delivery dates of orders
• Notate every interaction with customers in database
• Occasionally call vendors to get a status update on deliveries

• Bachelor’s degree or Associates degree preferred but not required
• Any prior experience supporting the home building, plumbing or appliance industry helpful but not required – Training is provided
• Must excel in offering superior customer service
• Minimum typing speed of 30 wpm required
• Must be comfortable maneuvering in multiple computer screens and have intermediate knowledge of Microsoft Word and Excel.

First Professional Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, First Professional Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.

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