First Professional Services
First Professional Services is currently seeking a Data Analyst, for a temp-to-hire position with Ferguson Enterprises in the Newport News area.
Schedule will be 10am – 7pm or 11am – 8pm, M-F.
Salary is $17.00 / hour
- Minimum 1 year call center experience in a WFM environment desired
- Strong problem solving, planning, and decision-making skills needed in order to excel in this position
- Excellent verbal and written communication skills.
- Must be intermediate to advanced user of Microsoft Excel.
- Prefer a minimum of 1 year experience in analyzing, interpreting, and summarizing complex data
- Prior experience with workforce management systems such as NICE/IEX, Genesys, or other WFM software helpful
- Run and analyze reports regarding staffing in a call center environment
- Make necessary recommendations for adjusting staff levels to meet department productivity based upon reporting
- Ensure all departmental reports are accurate.
- Facilitate real-time discussions concerning results.
- Complete root-cause analysis.
- Maintain and key exception requests
- Update schedules based upon data presented
First Professional Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, First Professional Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.
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