Operations & Support Specialist, Studio

REQUIREMENTS/QUALIFICATIONS 

A minimum of 5 years technical facility management experience, preferably from a studio
Intimate knowledge of troubleshooting general IT, Network infrastructure, AV systems
Familiarity in asset tracking, management, and deployment Background in physical production Local/Regional knowledge (vendors, general operation standards, culture, etc) Strong communication skills

NICE TO HAVE
Ability to learn new technologies quickly and with minimal guidance
Thrives on technical challenges and takes pride in solving them
Strategic thinking both technically and business-wise
Excellent interpersonal and communication skills
Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas
Strong ability to dive into the unknown and create clarity amidst chaos
Flexible amid an ever-changing and growing environment

Duties:

Handle onboarding / off-boarding logistics for company and 3rd party productions operating at O&M (Owned & Managed) facilities (information gathering, phone deployments, printer configurations, network profile implementation, security systems management)

  • Day to Day management of our MLA’s technical health
  • Room sweeps
  • Technical installations
  • Troubleshooting + escalation to tier 2 partners
  • Informed captain on facilities’ technical operations
  • Technical Support during project deployments specific to the facility
  • Oversight of IT and hardware managed service providers
  • Information tracking, as it pertains to ancillary charges and overhead budgets
  • Technical support for events, corporate meetings, and special internal projects
  • Maintenance of Experience technical standard
  • Daily user support “Help Desk” experience
  • Innovate on technical solutions to support user need
  • Customer-facing role
  • Dedicated studio hours / on call 24/7
  • Tier 1 Troubleshooting and Break/Fix such as:
  • User errors with technology provided
  • Software problems
  • Hardware malfunctions
  • Post technology deployment inquiries that require a deskside visit or physical troubleshooting
  • Peripheral connectivity issues
  • Laptops, peripherals
  • A/V
  • Conference rooms
  • Networking
  • Telecom
  • Specialty tech spaces
  • Editorial

For this job – Email:  nithyavathy.sundaresh@first-ps.com

To apply for this job email your details to nithyavathy.sundaresh@first-ps.com

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